Click & Collect

Click & Collect is a service allowing you to order products online and pick them up in person from a designated Ridewave Bikes warehouse.

Orders placed in Melbourne, VIC, and Sydney, NSW, may qualify for Click & Collect if the corresponding Ridewave Bikes warehouses have the requested products in stock.

Please bring your proof of purchase, a photo ID, and the credit or debit card used for the transaction. Your proof of purchase can be either a printed confirmation email or a digital version displayed on your mobile device.

Collection is available Monday to Friday from 9:00 AM to 5:00 PM, but order pickups are commonly not permitted on weekends or public holidays in Melbourne VIC or Sydney NSW. However, If you really need to arrange a pickup outside regular hours, please contact us in advance to discuss possibilities.

Please bring your proof of purchase, a photo ID, and the credit or debit card used for the transaction. Your proof of purchase can be either a printed confirmation email or a digital version displayed on your mobile device.

Although we aim to facilitate same-day collections, we cannot guarantee this due to the possibility of products being stored in various warehouses, which may necessitate additional transit time. We recommend calling ahead to verify availability at your selected location.

To safeguard against theft and fraud, only the customer who placed the order is permitted to collect it. Valid identification that matches the order details is required for verification.

Unfortunately, we cannot permit couriers to collect orders on your behalf, as identification must be presented at the time of collection.

Payment must be completed online before your order can be collected, as per the Click & Collect process. However, you’re welcome to call us to check product availability at your local warehouse, where you can pick up the item and make your payment in person. Please note that we do not hold items for customers unless full payment for the order has been made.

You can change your Click & Collect order by calling us or emailing hello@ridewavebikes.com prior to collection. Please note this may delay your pickup.

Yes, Click & Collect orders can be switched to delivery to your designated address. However, an additional delivery surcharge may apply based on your order value or if the delivery address is in remote areas or islands.

Some items may not be available at your chosen pickup location. Additionally, one or more items might not qualify for Click & Collect.

You have 7 days from the date your order is available for collection to pick it up. If not collected within this time, your order may be canceled, and a full refund will be issued, minus a restocking fee and any applicable charges from your payment method. Please note that we have limited storage space for assembled bikes, so we kindly ask you to collect your bike within 7 days of receiving notification that it is ready.

We want to ensure you receive your ordered products just the way you like! By default, they'll arrive disassembled in their original packaging. However, if you'd prefer, we can assemble and set them up for you at no extra cost—just keep in mind this might slightly delay their availability.

You will be notified when your entire order is ready for pickup. If a specific product is out of stock, we may contact you to collect the available items, and you could be eligible for a refund, alternative product, or store credit for any unavailable items.

The process is similar to standard Click & Collect. The main distinction is that with a pre-order, you receive an estimated arrival date for the bike at the warehouse. Once the bike arrives, it usually takes 3 to 7 working days for it to be prepared for in-store pickup, depending on whether you need assembly assistance.