Privacy Policy

Healthgenic Pty Ltd (trading as 'Ridewave Bikes') Privacy Policy

EFFECTIVE DATE: July 1st, 2024

Healthgenic Pty Ltd, operating under the name 'Ridewave Bikes' (hereinafter 'Ridewave Bikes'), is dedicated to protecting your personal information. We also prioritize giving you control over how your personal information is disclosed and used by Ridewave Bikes. Please review this policy before visiting the Ridewave Bikes website or providing any personal information.


Collecting Information

Generally, you can visit our website without identifying yourself or revealing any information about you. However, Ridewave Bikes collects the IP addresses and domain names of visitors for site administration purposes, such as analyzing trends and statistics. No personal information is obtained from an IP address, but usage patterns may be tracked and monitored. We may share aggregated non-personal information about our users with advertisers, business partners, sponsors, and other third parties to improve our website content and advertising, enhancing the user experience. For more details, see the section on cookies below.

While some information is necessary for business engagements and order fulfillment, other information is provided voluntarily and may include personal details. The types of personal information Ridewave Bikes might collect include, but are not limited to:

  • Your name, address, phone number, and email contact information
  • Your payment and credit card information

Use of Personal Information

Unless stated otherwise, personal information provided by users will only be used by Ridewave Bikes for business and order fulfillment purposes.

Ridewave Bikes collects personal information for the following purposes:

  • To inform you about Ridewave Bikes products and services;
  • To fulfill product or service orders you place;
  • To communicate with you and respond to your inquiries;
  • To manage the Ridewave Bikes website;
  • To prevent and detect fraud, and promote safety and security;
  • To protect and enforce our legal rights.

Ridewave Bikes reserves the right to disclose or transfer personal information to a third party if necessary to identify, contact, or take legal action against someone who may be causing harm or interference (intentionally or unintentionally) to our rights or property, other website users, or anyone else who could be affected by such activities. Additionally, we may disclose personal information in response to a subpoena, warrant, court order, or when we believe in good faith that a law or regulation requires or permits such disclosure, or in response to an emergency situation.

Ridewave Bikes also reserves the right to disclose or transfer personal information to a third party in the event of a proposed or actual business transaction (such as a purchase, sale, merger, or financing) involving all or part of Ridewave Bikes. This ensures you continue to receive the same products and services from the third party.


Removing, Correcting, or Updating Personal Information

If you wish to change how Ridewave Bikes discloses or uses your information, or if you need to access, correct, or update personal information (like your address), we will do our best to accommodate your request. You can correct or update your personal information by emailing us at hello@ridewavebikes.com.


Links to Other Websites

The Ridewave Bikes website may include links to other websites. Ridewave Bikes does not control and is not responsible for the content on these external sites. We are not accountable for the privacy practices of other websites, which may differ from those of Ridewave Bikes. As with our website, you should review the privacy policy of any external site before providing personal information.


Cookies

Ridewave Bikes utilizes cookies to manage our website and email programs. These cookies do not collect or store personal information. A cookie is a small file placed on your computer when you visit a website, used to store non-personal information such as your web browser type. Cookies can also store preference information to enhance your website experience.

Cookies help us understand how consumers interact with our websites and emails, enabling us to design better services. You can adjust your web browser to disable cookies, but this may limit the services and functionality available on the Ridewave Bikes website. You can also remove cookies from your browser; refer to your browser’s help menu for instructions.


Contacting Ridewave Bikes with Questions, Concerns, or Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact Ridewave Bikes at https://ridewavebikes.com or hello@ridewavebikes.com. You can make an anonymous complaint or inquiry about this Privacy Policy or your privacy rights. However, we may need you to identify yourself if required by law or if it is impractical to handle your matter otherwise.

We will acknowledge receipt of any complaint within five business days and aim to provide a written response within 30 days of receiving your complaint. There may be instances where this timeframe is not feasible due to the complexity of the complaint. In such cases, we will respond within a reasonable and practical period.


Ridewave Bikes Website Terms of Use and Sale, and Shipping/Refund Policy

Please refer to Ridewave Bikes’s Terms of Use and Sale for all matters related to accessing, using, and purchasing products and services through the Ridewave Bikes Website. Additionally, consult Ridewave Bikes’s Shipping/Refund Policy for details on product shipping, returns, and refunds.


Disclaimers

THIS WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND RIDEWAVE BIKES EXCLUDES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. THE FUNCTIONS EMBODIED ON, OR IN THE MATERIALS OF, THIS WEBSITE ARE NOT WARRANTED TO BE UNINTERRUPTED OR WITHOUT ERROR. YOU, NOT RIDEWAVE BIKES, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION DUE TO YOUR USE OF THIS WEBSITE.

Except as specifically stated in this Policy, elsewhere on this website, or as required by applicable law, neither Ridewave Bikes nor its directors, employees, content providers, affiliates, or other representatives will be liable for any damages arising from your use of, inability to use, or performance of this website or its content. This includes, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages, even if we have been advised of the possibility of such damages.

Ridewave Bikes makes reasonable efforts to ensure the accuracy, correctness, and reliability of the content, but we make no representations or warranties regarding its accuracy, correctness, or reliability.

Some US states and foreign countries do not permit the exclusion or limitation of implied warranties or liability for certain types of damages. Therefore, some or all of the above limitations may not apply to you to the extent they are prohibited or overridden by state or national laws.

Any material changes to the Privacy Policy will be posted on this page.

Healthgenic Pty Ltd (trading as 'Ridewave Bikes') SMS Privacy Policy

Effective Date: November 4, 2024

1. Introduction
Healthgenic Pty Ltd T/A Ridewave Bikes ("we," "us," or "our") is committed to protecting your privacy. This SMS Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in connection with our SMS communications.

2. Information We Collect

  • Personal Information: When you opt-in to our SMS program, we collect your mobile phone number and may also collect your name and email address if provided.
  • Device Information: We may collect information about your device, including location data, to provide location-based services.
  • Shopping Cart Activity: We track items you add to your shopping cart, including instances when you abandon your cart, to send you reminders via SMS.

3. How We Use Your Information

  • SMS Communications: To send you transactional messages, promotional offers, and cart reminders.
  • Location-Based Services: To provide services relevant to your location, such as store information or event notifications.
  • Service Improvement: To analyze usage patterns and improve our services.

4. Third-Party Data Sharing
We do not share your SMS opt-in data or consent status with non-affiliated third parties for marketing purposes. However, we may share your information with service providers who assist us in delivering SMS communications, provided they adhere to strict data protection standards.

5. Location Tracking
If you have enabled location services on your device, we may collect and use your location data to provide location-based services. You can disable location tracking at any time through your device settings.

6. Your Choices

  • Opt-Out: You can opt out of receiving SMS messages by replying "STOP" to any message received.
  • Access and Correction: You may request access to or correction of your personal information by contacting us at hello@ridewavebikes.com.
  • Service Improvement: To analyze usage patterns and improve our services.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Changes to This Policy
We may update this SMS Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

9. Contact Us
If you have any questions or concerns about this SMS Privacy Policy, please contact us at:

Healthgenic Pty Ltd T/A Ridewave Bikes
203 Rooks Rd, Vermont VIC 3133 Email: hello@ridewavebikes.com Phone Number: +61 490 428 331