Ridewave Bikes - Limited Warranty Terms

The warranty includes coverage for part replacements and the shipping of defective parts from the customer, as well as the return of either the repaired or replacement part. For straightforward repairs, such as display or cable replacements, customers are expected to manage the repair themselves. For more complicated issues that need professional assistance, we will try our best to arrange the repair at a local bike shop and cover the associated labor and parts costs. Please be aware that this warranty does not extend to any extra labor, shipping fees, or other charges unless required by consumer law.

If an extended warranty is available for our ebikes, you can pay the necessary fees to extend your coverage under the same terms and conditions. You can purchase the extended warranty on the day you buy your ebike or within two months afterward, either in-store, online at Ridewave Bikes, or through our customer support.

Our warranty terms and conditions apply solely to the original purchaser of our products, whether purchased directly, through dealers, or via third parties. Please note that warranties are non-transferable.

• Manufacturer's faults, defects, and/or failures
• To initiate a warranty claim, you must be the original purchaser of the product and provide valid proof of purchase.

Claims, damages, or failures resulting from the following are not covered under our warranty:

Misuse and Abuse

• Impacts, collisions, freestyle activities, and commercial use beyond the intended design.
• Damage resulting from neglect or abuse.

Environmental Damage

• Damage from water, natural disasters, fires, storms, or floods, including exposure to elements causing blemishes, rust, or similar damage.
• Damage to paint finishes and decals from competitions, jumping, downhill riding, or severe conditions.

Maintenance and Installation Issues

• Failure to maintain regular servicing as outlined in your manual.
• Improper maintenance, assembly, or installation, including incorrect fitting or modifications with non-original parts not supplied by Ridewave Bikes.
• Adjustments needed post-assembly due to potential part movements during shipment, which are the owner's responsibility. Fees for third-party adjustments are not covered.

Freight or Transport

Please note that damage incurred during shipping is not covered by the warranty. However, you can file a claim with the shipping company, and we’re here to assist you in resolving any issues with damaged goods upon arrival. For added peace of mind, we recommend selecting shipping insurance for an additional $100 AUD at checkout. This option significantly reduces potential risks and ensures a smoother experience.

Unauthorized Services

• Repairs or services performed by unauthorized individuals or companies without approval from Ridewave Bikes, including damage from such services or non-approved parts.

Battery and Component Issues

• Damage from power surges, incorrect chargers, misuse, normal wear, or water damage.
• Rust or corrosion and wear on items such as tires, tubes, bearings, brake pads, discs, seats, perishables, or fluids.

Packaging

• Any required packaging for returning items for repair.

Promotional Products

• Items obtained as rewards in special competitions or giveaways.

Additional Notes

• This warranty does not cover normal wear and tear, damages from improper assembly, or faults due to insufficient maintenance or accidents.
• Tyre punctures are excluded from warranty coverage.
• If the product is determined to be free of defects related to materials or workmanship, the seller may request reimbursement from the customer for any costs incurred.
• The company is not responsible for consequential, special, or cause-and-effect damages.
• Your electric bike and its components are water-resistant under normal damp conditions; they should not be submerged or washed with a hose. Liquid penetration failure is not covered.
• In rare cases, scratches may occur due to part movements during shipment. We will provide touch-up paint for minor scratches, but replacement requests solely for scratches cannot be accepted.

• You must be the original buyer with the proof of purchase.
• Complete the bike registration with Ridewave Bikes.
• Submit your claim within the valid warranty period from the date of receipt.

If you purchased your bike from a local shop or a third-party retailer, please contact them first for assistance. If you bought your bike from our online or physical store directly and believe there may be a warranty issue, please avoid taking it to a third-party shop for repairs or seeking reimbursement without first contacting us.

You must inform us of the issue, provide a detailed description, and include a quote from the shop if needed. You may proceed with the repair only after we provide written confirmation. If you do not obtain our confirmation beforehand, we may decline or only partially reimburse your expenses, and we retain full discretion over this decision without any obligation.

Ridewave bikes will not replace any warranted product(s) under this limited warranty without first reviewing photos or videos of the damaged product(s), which helps us process claims more efficiently.

The technical team of the seller is tasked with assessing the claim and determining if the issue falls under warranty coverage. Both parties are expected to accept the decision reached by our technical team. If the cause of the problem cannot be clearly established, we will take care of the replacement or repair costs for the customer.

Should standard troubleshooting methods not resolve the issue (for instance, if the bike fails to power on), we may need you to return specific components of your bike or, in exceptional situations, the entire bike. Alternatively, we might provide replacement parts, such as the battery, motor, LCD, or controller, for you to install and test. Before dispatching any replacement parts, we require the return of the defective component.

To claim a replacement for a Warranted Product(s) under this Limited Warranty, please follow these steps:

• Reach out to our team for assistance in diagnosing the issue. They will help troubleshoot your ebike and recommend simple solutions. If the problem continues, please submit a service request using the button above.
• If a manufacturer's defect is found and our Customer Service team decides a replacement is needed, we will send out a replacement part and coordinate the return of the faulty product(s).
• If the issue requires a technician for further diagnosis, repair, or installation, we will connect you with one of our local dealers or a technician for extra support.
• In rare situations, we will handle the return of the product to us at no cost to you.

Note: Products requiring return for repairs must be securely packed for shipment. It's the buyer's responsibility to ensure proper packaging for this return. Ridewave Bikes does not cover any damages that occur during shipping.