My Ridewave Explorer + bike arrived this week. I’m enjoying the bike and I think it’s great. I’m also particularly impressed with the outstanding after sales support I’ve received from Ethan. One of the best customer service after sales I’ve experienced in my life (and I’m 74).
Hi there,
Thank you so much for your kind words about our Xplorer Plus eBike. We are thrilled to hear that you are enjoying the bike and that our customer service, especially from Ethan, has made a positive impact on your experience. We strive to provide top-notch support and it means a lot to us that you have had such a great experience.
Happy riding!
The Ridewave Team
Couldn’t be more impressed with the customer service. Ethan was prompt and professional.
Fast delivery and very happy with the quality of the bike. Perfect addition to take away on holidays and for around town.
Hi there!
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you are impressed with our customer service and are happy with the quality of your Miniwave folding e-bike. We strive to provide prompt and professional service to all our customers, and we're glad to know we hit the mark with you.
Happy riding!
After a little research I decided to go with Ridewave and happy I did. I purchased the Xploere for my grandson and am more that happy with my descesion it's a great product and exactly what my grandson expected and more weather it's riding to school or a weekend ride he is more than excited every time he hopes on the bike. Also the customer commitment from Ethan from taking the order to shipping to follow up advice and problem solve is nothing short of excellent. Would definitely recommend to seriously check this product out you will not be disappointed
Hi there,
Thank you so much for taking the time to share your experience with our Xplorer Plus! We are thrilled to hear that it has exceeded your expectations. We take pride in providing excellent customer commitment, and we are glad to know that Ethan was able to assist you with your order and any follow-up needs. We appreciate your recommendation to others and we hope your grandson continues to enjoy his rides with our product. Thank you again for your kind words!
Best regards,
Ridewave Team
Preliminary enquiries prior to purchase were courteously answered by Ethan, who provided useful information and reassurance when deciding to buy from Ridewave Bikes.
We bought one Miniwave to try out, then another once we were both happy with the bike.
The Current-Based-Cadence-System is by far the most user-friendly, intuitive, PAS of the five e-bikes of various brands we’ve owned previously.
The CBCS eliminates the customary surging of the usual stepped Pedal Assist Systems, which can cause loss of control for the unwary rider
when slow manoeuvring, if too high a PAS level is set.
The 20 x 3” tyres are just the right width to handle all surfaces.
The retaining strap prevents the folded bike from flopping open when loading into a vehicle. It does take some precise positioning of the front fork to enable the webbing strap to snap into place.
My wife and I are very pleased with our Miniwave bikes.
Hi Rugby!
Thank you so much for taking the time to leave such a detailed and positive review for our Miniwave bikes. We are thrilled to hear that you and your wife are both pleased with your purchases, and that you are happy with the level of service provided.
Thank you for also mentioning the precise positioning needed for the front fork when folding the bike and for sharing your photo and video with us. This is something we are addressing for future generations. We really appreciate it!
We hope you continue to enjoy your Miniwave bikes and we're always here if you need any assistance.
Happy riding!
Team Ridewave Bikes
Great bike, what I was looking for. Love that it folds down for ease of travel. Exceptional customer service, highly recommend!
Hi Monique,
Thank you for your kind words! We're thrilled to hear that our product met your needs and that you're happy with our customer service. We appreciate your recommendation and hope you continue to enjoy your folding bike for many travels to come.
Happy riding!
We've just bought 2 Miniwave folding Ebikes. The whole process of buying and having them delivered was hassel free. They arrived quickly. We have to give Ethan a special mention for going above and beyond - he always returned phonecalls and promptly responded to emails/ messages.
We LOVE our bikes. They are very sturdy and a pleasure to ride. We highly recommend Ridewave company as service was fantastic.
Hi Peter,
Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that you are loving your Miniwave bikes and that our service met your expectations. It was a pleasure to have you as our happy customers. We truly appreciate your recommendation and hope you continue to enjoy your rides on our sturdy and enjoyable bikes. Thank you for choosing Ridewave.
Happy riding!
Excellent customer service from Ridewave. Responded to a question at 10 pm!
Thanks
Hi there John,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our customer service team, we are always here to help, even at 10 pm. Please don't hesitate to reach out if you have any further questions. Thanks again!
Called up booked an appointment, very helpful, great customer service. Took it for a test ride and I was sold!
Hey Ez,
Thank you for your kind words! We're glad to hear that you had a positive experience with our customer service team. We strive to provide helpful and friendly service to all of our customers. We hope to see you again soon!
They were very nice and helpful a real pleasure to deal with and they waited till it got down from the blue mountains on a Friday afternoon with the traffic I was 15 min late plus picking it up but they were really helpful and nice
Thank you very much
Thanks so much for your kind words, Keith! We're really glad everything went smoothly despite the Friday traffic. It was a pleasure meeting you, and we truly appreciate you making the trip from the Blue Mountains. Enjoy the ride and feel free to reach out anytime!
We ordered 2 of the Miniwave folding bikes from Ridewave. This has proven to be a hassle free experience. The bikes were sent quickly....to Busselton West Australia,total transit time of 3 days being exceptionally fast. The unboxing and bike assembly being very straightforward.
The bikes are a quality piece of kit, frame design very strong, easy to assemble and fold up. They ride better than we expected. Overall, the whole buying process easy, unboxing and assembly easy and most importantly, the bike operation flawless. We are very happy with our 2 Miniwave bikes.
Dear David,
Thank you for your wonderful review of our Miniwave folding bikes. We are thrilled to hear that you had a hassle-free experience with Ridewave and that the bikes arrived quickly to your location in Busselton West Australia. We take pride in providing high-quality products that are easy to assemble and ride, and we are glad to know that our bikes exceeded your expectations. We hope you continue to enjoy your Miniwave bikes and have many more happy rides ahead.
Happy riding!
The guys from ridewave bikes we're so helpful and friendly,
I absolutely love my igo outland sawback ebike, I would definitely recommend my friends and family to you guys 😊
Hello Frank!
Thank you so much for leaving such a positive review about your experience with our Judge.me Shop Reviews. We're thrilled to hear that you had a great experience with our team at ridewave bikes and that you are loving your OutlandXT ebike. We strive to provide top-notch customer service and it's wonderful to know that we were able to meet your expectations. Thank you for recommending us to your friends and family, we truly appreciate it. Happy riding! 😊
