Delivery was very prompt. I can see no value in ohotographing a tube.
We bought the miniwave folding bike and the xplorer sports and these bikes are so good. We bought them together a couple months ago and been riding them every chance we get. The guys at ridewave were so good with everything they were so easy to work with. After we purchased them we have had neighbours and friend interested. The quality is top notch and couldn’t of asked for a better product. Highly recommend these bikes.
Hi there!
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you are enjoying your miniwave folding bike and xplorer sport ebikes. We take pride in providing top-notch quality products and we are glad that it has exceeded your expectations. It's also great to hear that your neighbors and friends are interested in our bikes - we truly appreciate your recommendation.
Happy riding!
From start or order to arrival of my e-bike, communication is great, timely, issue free. Not only is freight included but packing is spot on. Thanks Ridewave for the great customer service.
Hi Jeanette,
Thank you for your kind words! We're thrilled to hear that your experience with Ridewave was seamless and hassle-free, from ordering to receiving your e-bike. We take great care in our communication and packaging to ensure a smooth delivery process. Thank you for choosing us, we truly appreciate your support.
Happy riding!
My mini wave arrived promptly and in excellent condition. I’m not an experienced e-bike rider but have found the online instruction video helped me to get on the road quickly and easily.
Hey Philip,
Thank you for taking the time to leave us a review! We are glad to hear that your mini wave arrived promptly and in excellent condition. It's great to know that our online instruction video was helpful in getting you on the road quickly and easily.
Happy riding!
Quality of the cycles are good and reasonable prices
Good customer service 👌🏻
Hi there,
Thank you for your kind words! We're thrilled to hear that you're happy with the quality and pricing of our cycles. Our team works hard to ensure our customers are satisfied. We appreciate your support and hope to continue providing excellent customer service.
Happy riding!
Very happy with our first e-bikes. They are a game changer for exploring our local area and beyond. We got the foldable version and two bikes fit very comfortably into the back of my Rav 4. Well made, quality bikes can truly recommend them.
After the minimal assembly needed (excellent video provided) I visited my local bike shop for a safety check and got the thumbs up for both safety and quality of the bike
Hi Leif,
Thank you for your review! We are thrilled to hear that you are enjoying your first e-bikes from us and that they have been a game changer for exploring your local area. We are happy to hear that you found our video helpful for assembly and that your local bike shop gave the bikes a thumbs up for safety and quality.
Happy riding!
We met up with Ethan in their Vermont store and found that he was most professional in all his advice. What few questions we had, he was able to answer easily. Ended up purchasing a Miniwave, which he setup whilst we went out and had lunch. Very happy to recommend the service provided. Enjoying the bike.
Hi Ian,
Thank you for leaving such a positive review of your experience with Ethan at our Vermont store! We are so glad to hear that he provided professional and helpful advice during your visit. We hope you are enjoying your Miniwave and we appreciate your recommendation of our service.
Happy biking!
Had the best experience buying this bike from Ethan at Ridewave, Ethan always answered all my questions by email very quickly prior to purchasing and then once I ordered the communication was very efficient and my bike got shipped over to Perth super quickly! The folding miniwave is so much fun, my husband loves it, my 4yr old loves it and I love it. Think I'm going to get a lot of use out of it. The ride is very smooth and comfortable and it looks amazing in the Tiffany aqua blue! Definitely recommend this business to anyone looking for a great e-bike!
Dear Geri,
We are thrilled to hear that you had a great experience purchasing from Ethan here at Ridewave.
We pride ourselves on providing excellent customer service and we are delighted to know that you found our communication to be efficient and our shipping process quick. We are also happy to hear that you and your family are enjoying the folding miniwave e-bike in aqua. We hope it brings you many more fun and comfortable rides!
Thank you for recommending our business to others. We truly appreciate your support and we look forward to serving you again in the future.
Warmly,
The Ridewave team
Couldn’t be happier with my new eBike from Ridewave! The guys there were awesome — super patient, explained how everything worked, and made sure I was comfortable before I rode off. You can tell they actually care about their customers, not just making a sale.
The bike itself is unreal — smooth ride, great battery life, and looks even better in person. I’ve already had people asking me where I got it from. 10/10 experience!
I had such a great experience with Ridewave Bikes! The team were super friendly and took the time to walk me through all the different models before I decided on my MiniWave. You can tell they really care about their customers — they answered every question patiently, and the after-sales support has been amazing.
Thank you for your kind words and for choosing Ridewave Bikes! We are thrilled to hear that our team provided you with great customer service and helped you find the perfect MiniWave. We pride ourselves on caring for our customers and are always happy to answer any questions you may have. We appreciate your support and look forward to providing you with exceptional after-sales support.
Happy riding!
Great service and prompt delivery. Ethan was extremely professional and courteous to deal with. More than happy to recommend Ridewave bikes
Hi there!
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our service and that your delivery was prompt. Ethan is definitely a valuable member of our team and we're glad to hear he provided professional and courteous service. Thank you for recommending us to others - we truly appreciate it.
Happy riding with Ridewave bikes!
After a couple of weeks, I was finally able to put my new Ridewave Ebike to the test, and what a great experience I had. Very happy with the power and ease of the throttle, had to change the seat for a cushier one but I'm just fussy.
My Ridewave Explorer + bike arrived this week. I’m enjoying the bike and I think it’s great. I’m also particularly impressed with the outstanding after sales support I’ve received from Ethan. One of the best customer service after sales I’ve experienced in my life (and I’m 74).
Hi there,
Thank you so much for your kind words about our Xplorer Plus eBike. We are thrilled to hear that you are enjoying the bike and that our customer service, especially from Ethan, has made a positive impact on your experience. We strive to provide top-notch support and it means a lot to us that you have had such a great experience.
Happy riding!
The Ridewave Team
Couldn’t be more impressed with the customer service. Ethan was prompt and professional.
Fast delivery and very happy with the quality of the bike. Perfect addition to take away on holidays and for around town.
Hi there!
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you are impressed with our customer service and are happy with the quality of your Miniwave folding e-bike. We strive to provide prompt and professional service to all our customers, and we're glad to know we hit the mark with you.
Happy riding!
After a little research I decided to go with Ridewave and happy I did. I purchased the Xploere for my grandson and am more that happy with my descesion it's a great product and exactly what my grandson expected and more weather it's riding to school or a weekend ride he is more than excited every time he hopes on the bike. Also the customer commitment from Ethan from taking the order to shipping to follow up advice and problem solve is nothing short of excellent. Would definitely recommend to seriously check this product out you will not be disappointed
Hi there,
Thank you so much for taking the time to share your experience with our Xplorer Plus! We are thrilled to hear that it has exceeded your expectations. We take pride in providing excellent customer commitment, and we are glad to know that Ethan was able to assist you with your order and any follow-up needs. We appreciate your recommendation to others and we hope your grandson continues to enjoy his rides with our product. Thank you again for your kind words!
Best regards,
Ridewave Team
Preliminary enquiries prior to purchase were courteously answered by Ethan, who provided useful information and reassurance when deciding to buy from Ridewave Bikes.
We bought one Miniwave to try out, then another once we were both happy with the bike.
The Current-Based-Cadence-System is by far the most user-friendly, intuitive, PAS of the five e-bikes of various brands we’ve owned previously.
The CBCS eliminates the customary surging of the usual stepped Pedal Assist Systems, which can cause loss of control for the unwary rider
when slow manoeuvring, if too high a PAS level is set.
The 20 x 3” tyres are just the right width to handle all surfaces.
The retaining strap prevents the folded bike from flopping open when loading into a vehicle. It does take some precise positioning of the front fork to enable the webbing strap to snap into place.
My wife and I are very pleased with our Miniwave bikes.
Hi Rugby!
Thank you so much for taking the time to leave such a detailed and positive review for our Miniwave bikes. We are thrilled to hear that you and your wife are both pleased with your purchases, and that you are happy with the level of service provided.
Thank you for also mentioning the precise positioning needed for the front fork when folding the bike and for sharing your photo and video with us. This is something we are addressing for future generations. We really appreciate it!
We hope you continue to enjoy your Miniwave bikes and we're always here if you need any assistance.
Happy riding!
Team Ridewave Bikes
Great bike, what I was looking for. Love that it folds down for ease of travel. Exceptional customer service, highly recommend!
Hi Monique,
Thank you for your kind words! We're thrilled to hear that our product met your needs and that you're happy with our customer service. We appreciate your recommendation and hope you continue to enjoy your folding bike for many travels to come.
Happy riding!
We've just bought 2 Miniwave folding Ebikes. The whole process of buying and having them delivered was hassel free. They arrived quickly. We have to give Ethan a special mention for going above and beyond - he always returned phonecalls and promptly responded to emails/ messages.
We LOVE our bikes. They are very sturdy and a pleasure to ride. We highly recommend Ridewave company as service was fantastic.
Hi Peter,
Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that you are loving your Miniwave bikes and that our service met your expectations. It was a pleasure to have you as our happy customers. We truly appreciate your recommendation and hope you continue to enjoy your rides on our sturdy and enjoyable bikes. Thank you for choosing Ridewave.
Happy riding!
Excellent customer service from Ridewave. Responded to a question at 10 pm!
Thanks
Hi there John,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our customer service team, we are always here to help, even at 10 pm. Please don't hesitate to reach out if you have any further questions. Thanks again!
Called up booked an appointment, very helpful, great customer service. Took it for a test ride and I was sold!
Hey Ez,
Thank you for your kind words! We're glad to hear that you had a positive experience with our customer service team. We strive to provide helpful and friendly service to all of our customers. We hope to see you again soon!
They were very nice and helpful a real pleasure to deal with and they waited till it got down from the blue mountains on a Friday afternoon with the traffic I was 15 min late plus picking it up but they were really helpful and nice
Thank you very much
Thanks so much for your kind words, Keith! We're really glad everything went smoothly despite the Friday traffic. It was a pleasure meeting you, and we truly appreciate you making the trip from the Blue Mountains. Enjoy the ride and feel free to reach out anytime!
Ordered my MiniWave over the weekend, arrived on the Sunshine Coast by Friday. Ethan was responsive and provided great customer service throughout. My little dog Peaches and I are having a ball on our new wheels. Thanks again!
Hi there!
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you and Peaches are loving your MiniWave and that it arrived quickly. We're always here to provide great customer service and we're happy to hear that Ethan was able to assist you. Have a blast on your new wheels!
