Ridewave e-Gift Card

At Ridewave Bikes, we understand that shipping fees can be an inconvenience. That's why we offer FREE Shipping* on orders over $100 and a flat rate of $10 for orders under $100 throughout Australia.

Shipping Warranty

We ensure the delivery of your order and will provide a replacement at no extra cost if an item is lost. However, please understand that we are not liable for dispatch delays or any delivery issues.

If you receive a package that is damaged, please take photos and ask the courier to document the damages with a signed description. In case of loss or damage during shipment, you may need to help us complete a claim application based on the courier's documentation requirements.

Shipping Policy

Free Shipping Exclusions* - Remote Locations & Islands

In some instances, Ridewave Bikes may face challenges in locating a courier for delivery to your address, especially for islands and remote areas. Moreover, shipping expenses might surpass the total order value. Should this occur, adjustments to shipping fees may be necessary, or your order could be canceled. If there is an additional charge, we will reach out to you with the relevant information, giving you the choice to proceed or cancel the order.