Replacement Keys

All replacement key orders are custom made to match your bike or trike lock. Please check your key number carefully before placing your order.

Important: Please make sure you provide your 3 or 4 digit key number when placing your order. This number is usually located on the bike or trike lock cylinder, near the keyhole, as shown in the example image.

You must include the key number on the checkout page before completing your order. You can write it in the order notes, or simply add it after your name in the shipping details.

Example:
John Smith – Key No. 123

If the key number is missing, we may not be able to process your replacement key order. If you cannot find the key number, please contact us before placing your order.

Estimated delivery time is usually 1–3 weeks, depending on key availability and supplier processing time.

Please note: replacement keys are made to order, so all sales are final. We are unable to accept returns, exchanges, or cancellations once the order has been processed.

Ridewave ships eligible e-bikes, e-trikes, accessories, and parts Australia-wide from Vermont VIC 3133. Free AU shipping applies to eligible orders over $100, while eligible orders under $100 usually have a flat $10 shipping fee, subject to remote-area, island, and freight-review exclusions.

• In-stock orders are usually processed Monday to Friday, with tracking sent after fulfilment.
• E-bikes and e-trikes are bulky freight items, so delivery timing can vary by postcode, suburb, product size, carrier capacity, and remote-area handling.
• Some regional, remote, island, or high-freight areas may need manual review before dispatch. If a surcharge applies, our team will contact you before the order proceeds.
• Click & Collect is available from Ridewave showrooms. Sydney pickup may require stock transfer from Melbourne before collection.

Delivery estimates are approximate and not guaranteed. For full delivery conditions, remote-area notes, pickup information, and shipping rules, please see our Shipping & Delivery page.

Ridewave provides a 1-year limited warranty on eligible products against manufacturing faults and defects under normal intended use. Warranty assessment depends on the product, purchase date, issue type, usage, assembly, maintenance, and review by the Ridewave team.

• Eligible warranty claims may involve replacement parts, repair support, or another appropriate solution after assessment.
• Warranty does not cover normal wear and tear, tyre punctures, misuse, water damage, unauthorised modifications, improper assembly, lack of maintenance, crash damage, or third-party repairs completed without written approval.
• Please keep your proof of purchase and submit photos or videos when making a warranty claim, as Ridewave reviews evidence before approving warranty outcomes.
• Warranty support is provided in addition to your rights under Australian Consumer Law.

For full warranty coverage, exclusions, claim steps, and assessment requirements, please see our Warranty page or submit a claim through the Warranty Claim page.

Eligible change-of-mind returns may be accepted within 30 days of purchase in line with Ridewave's return policy. Returned items must be unopened, unused, unassembled, undamaged, in original packaging, and approved by Ridewave before being sent back.

• Please contact Ridewave before returning any item. Our team will review the request and provide return instructions if the return is approved.
• Opened, assembled, used, ridden, damaged, or altered products are not accepted for change-of-mind returns by default.
• Return shipping costs, original shipping costs, restocking fees, refused-shipment costs, and payment processing fees may be deducted where applicable.
• Approved refunds are processed to the original payment method after the returned item has been received and inspected.

For full return conditions, refund timing, exclusions, and instructions, please see our Returns & Refund page.